ISO 10002:2018 — Customer Satisfaction and Complaints Management System
Defines how a complaint is received, recorded and resolved.
- Issued by:
- BELCERT Uluslararası Belgelendirme
- Certificate code:
- A1821669
- Valid until:
- 13.10.2027
These certificates cover our production and product conformity processes. What each one audits is stated alongside it.
The quality management system standard requires every process, from raw material intake to dispatch, to be defined, recorded and traceable.
The environmental management system standard covers measuring the environmental impact of production and reducing waste and resource consumption.
Enter the certificate code you hold to see at once whether it is valid, expired or withdrawn.
The certificates below were issued following independent audits. You may view or download each one, and verify its validity by checking its code.
Defines how a complaint is received, recorded and resolved.
The quality management standard the automotive supply chain asks for.
The framework covering working conditions, the environment and business ethics.
Covers the security of the chain from raw material intake to dispatch.
Defines how risk is identified, measured and answered.
The system covering the health and safety of everyone on the production floor.
Per-product technical and safety documents are supplied on request. Name the product you require and submit your request through the contact form.
Technical data sheet. Covers the product’s application, dosage rate, method of use and physical properties.
Safety data sheet. Covers composition, hazard classification, transport, storage and first-aid information.
Label information: hazard pictograms, signal word and hazard statements as set out by the international classification.
Road transport of dangerous goods. UN number, packing group and consignment note details are provided for the products it applies to.
The technical and safety data sheets for a product are supplied with the sample or the order. Should you wish to review them beforehand, simply name the product in the contact form.
Beyond ISO 9001 and ISO 14001, our quality, customer satisfaction, occupational health and safety, risk and supply chain security management systems are also certified by independent bodies. Our daily working order is built on the record-keeping those certificates require. Every batch is recorded and can be traced from raw material intake to dispatch. The audits cover the whole of production and product conformity.
Every certificate listed on this page carries a verification code. Enter the code on the certificate check page and you see at once whether the certificate is valid, expired or withdrawn. When a customer or an auditor asks to see the original, sharing the code is enough.
Contact our team regarding distribution, bulk supply and export enquiries. We assess your requirement and respond with a product and dosage recommendation.